Terms & Conditions
Please read these terms carefully. They outline your rights and responsibilities when using Twastia.au services and website.
Agreement to Terms
Last Updated: [Current Date]
1. Introduction
Welcome to Twastia.au. These Terms and Conditions govern your access to and use of our website and digital marketing services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or services.
2. Use of Website
Our website is intended for individuals and businesses seeking digital marketing and web development services in Australia and globally. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
3. Services
Twastia.au operates as a full-service digital marketing agency. Our core services include, but are not limited to:
- Search Engine Optimization (SEO)
- Pay-Per-Click Advertising (PPC)
- Website Design & Development
- Content Writing
- Comprehensive Digital Marketing
- Magento Services
- Social Media Marketing (SMM)
Specific deliverables, timelines, and guarantees regarding these services will be outlined in a separate, customized Service Agreement or Proposal provided to you before the commencement of any project.
4. Intellectual Property
All content published and made available on this site, including texts, logos, graphics, images, and software, is the property of Twastia.au and its creators. You may not reproduce, distribute, modify, or create derivative works of our content without express written consent from us.
5. User Responsibilities
As a user of our website or client of our services, you agree to:
- Provide accurate, current, and complete information when communicating with us.
- Maintain the confidentiality of any login credentials we may provide.
- Not attempt to compromise the security or functionality of our website.
- Provide timely feedback and required assets to ensure smooth service delivery.
6. Payments and Fees
All pricing for our digital marketing, web design, and SEO services will be clearly stated in your custom proposal. Payments are due as outlined in your specific invoice or service agreement. Failure to make timely payments may result in the suspension or termination of your active campaigns or website hosting services.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Twastia.au. We assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the terms and conditions of any external sites you visit.
8. Limitation of Liability
To the maximum extent permitted by Australian law, Twastia.au shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our services.
- Any conduct or content of any third party on the services.
- Any content obtained from the services.
9. Disclaimer (Marketing Results)
While Twastia.au employs industry best practices, skilled professionals, and premium tools for SEO, PPC, and Digital Marketing, we cannot guarantee specific rankings on search engines (like Google) or exact financial returns (ROI). Digital marketing involves third-party algorithms and market variables beyond our direct control. Our commitment is to execute ethical, high-quality strategies designed to maximize your digital growth.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Australia.
12. Contact Information
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please reach out to our team.
Email us at: admin@twastia.au
Website: www.twastia.au
Frequently Asked Questions
Yes, these general Terms & Conditions apply to your use of our website and all services including SEO, Web Design, PPC, and Content Writing. However, individual projects will also have a specific Service Agreement that details exact deliverables and timelines.
No ethical digital marketing agency can guarantee a #1 ranking on Google, as search algorithms are controlled by search engines, not agencies. However, we utilize proven, white-hat SEO strategies to significantly improve your visibility, traffic, and search engine positioning.
Cancellation policies depend on the specific contract you sign with us. Generally, we require a standard 30-day written notice for the cancellation of rolling monthly services like SEO or Social Media Management. Please refer to your specific Service Agreement for details.
Once the project is completed and fully paid for, you retain 100% ownership of the website design, content, and assets. Twastia.au reserves the right to showcase the completed work in our portfolio unless a Non-Disclosure Agreement (NDA) is signed.